Important numbers


 SJPD - Fire Emergency 911
408-277-8911
 SJPD - Non-Emergency 311
408-277-8900
 Abandoned Vehicles 408-277-5305
 Adult Protective Services 800-414-2002
 Animal Care and Services 408-578-7297
 Business Tax 408-535-7055
 Building Permits 408-535-3555
 Code Enforcement Phone 408-277-4528
 Code Enforcement Fax 408-294-7832
 Child Abuse Hotline
 408-299-2071
 City Call Center 408-535-3500
 Contractor’s License Board 800-321-2752
 Free Tow Program 408-277-4528
 Garbage and Recycling 408-277-2700
 Graffiti Hotline 866-249-0543
 Housing Rehabilitation 408-535-8860
 Fire Prevention 408-535-7750
 Household Hazardous Waste 408-299-7300
 Legal Aid of SC County 408-998-5200
 Non-Point Source 408-277-5700
 Pacific Gas and Electric Co. 800-743-5000
 Planning Permits 408-535-3555
 Poison Control 800-876-4766
 Santa Clara Valley Water 408-265-2600
 SC County Vector Control 408-792-5010
 SC County Mediation Services 408-792-2314
 Streets, Sidewalks and Sewers 408-277-4373
 Street Light Repair 408-277-5571
 Tree Trimming and Removal  408-277-2756

DISASTERS/EMERGENCIES
To report an Emergency call 9-1-1. During a disaster, stay off the phones except to report emergencies and make sure your phones are properly hung up. The San José Prepared! program encourages you, your family, and your neighborhood to be prepared before the next disaster happens. You should be prepared at home, in your car, at school, and at work. The City will not be able to respond to every citizen's needs during or immediately following a disaster.

The City of San José's Office of Emergency Services can provide you with information on earthquake preparedness and how to prepare for other disasters. Office telephone number is (408) 277-4595. San José Prepared! telephone number is (408) 277- 4598.

FLOOD ZONE IDENTIFICATION

The Federal government has designated certain areas as potential flood hazard zones. Call (408) 535-7803 for recorded information, and leave your name, address, parcel number and telephone number. City staff will research your information and return your call. For flood elevation certification, call (408) 535-6517.

GAS LEAKS

If you smell gas either indoors or out in the street, call the Customer Service Department ofthe Pacific Gas and Electric Company -- any time of the day or night -- at 1-800-743-5000. If the leak is so severe as to pose a danger of imminent fire or explosion, call 9-1-1.

HELPLINE (Natural Disaster)
In the event of a natural disaster, the City Help line (408) 277- HELP (4357) is a ready source of information on road closures, evacuation centers, and disaster recovery infomration.



POLICE
To report a crime in progress, call 9-1-1 (from a cell phone, dial (408) 277-8911). Non emergency 3-l-1 (from a cell phone, dial (408) 277-8900).

CRIME PREVENTION
The San José Police Department offers programs that educate residents about crime prevention and safety measures. Many of the 32 programs offered are school based intervention programs. For information, call the Community Services Unit at (408) 9421- 9046.

DRUG HOTLINE
If you have information on any illegal drug activity, call the Drug Hotline at (408) 971-DRUG. The Crime Stopper telephone number is (408) 947-STOP All calls are strictly confidential.

HOMELESS COMPLAINTS
If you are concerned about activities conducted by homeless people that you believe to be illegal, call the San José Police Department Metro Unit at (408) 277-4937.

INDEPENDENT POLICE AUDITOR’S OFFICE
The three primary functions of the Independent Police Auditor's Office are: 1) serve as an alternative forum where residents may file complaints; 2) review the investigations of resident complaints by the Professional Standards and Conduct Unit; and 3) promote public awareness of a resident's right to file a complaint. Office telephone number is (408) 794-6226.

POLICE REPORTS
Police Reports can be made by calling 3-1-1 or (408) 277-4141 (press 0). Information about police reports may be obtained from the Police Department at (408) 277-4143 or online at www.sjpd.org.

VICTIM WITNESS PROGRAM
After reporting a crime, victims needing supportive assistance can call the Victim Witness Program at (408) 295-2656. The San José Police Department has a trained advocate that can be reached at (408) 277-5550. For additional information visit our website at www.victim.org.

SERVICES l STREETLIGHTS
There are approximately 50,000 street lights throughout San Jose. They are repaired and maintained to ensure adequate night time visibility at street intersections and along major streets. The DOT crews replace bumed out lights as they are reported. Please allow 1 to 14 working days for completion of the street light repair. To report a burned out street light, follow the procedures below:

I. Obtain information

  1. Street light pole number, located on streetlight pole at eye level facing the street (an alphabet letter is located in the middle of the number).
  2. Street name and address where street light is located. Indicate if pole is in front of, across from, or in-between the address given.
  3. Nearest cross street.
  4. Your name, spelling (if calling) and day time phone number.
II. Report Information to any one of the following:

  1. Street Light Recording Phone #: (408) 277-5517. The recording  is available to you 24 hrs/day, 7 days/week and messages are transcribed each business day.
  2. Voice Mail: (408) 277-5571. Speak slowly and clearly and give all necessary information.
  3. E-mail: street.lights@sanjoseca.gov
  4. Fax: (408) 277-3164 (include your daytime phone #) District 3 Phone: 408-535-4903 Email: District3@sanjoseca.gov